Payment & Delivery

Term & Conditions

You are still able to cancel your order when order is in processing, If you wish to cancel your order after payment, please contact us or email us.

You are not able to cancel any order once order is shipped.

All refund request will be processed within 7 working days.

All refund will only refund to your store credit, no CASH REFUND.

Post Courier Service

All orders within Malaysia are shipped via Poslaju, unless otherwise specified. If you reject / refuse any shipment from Blue Cottage Coffee, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges. This amount will be subtracted from your merchandise refund.

Shipping Time

Your order will ship within 1-2 business days, provided all items are in stock. You will be notified via email as soon as your order is shipped, and you will be given a tracking number. Since we ship all of our products from Miri, Sarawak, Malaysia, delivery will depend on where you're located and can be delayed due to customs and national holidays. Orders placed after 4pm will be considered as order for the following day. Orders placed on Sunday and public holidays will only be processed on the next working day.

See delivery times listed below:
West Malaysia: 1-4 Business Days.
Sarawak/Sabah Malaysia: 1-3 Business Days.
Brunei: 1-7 Business Days

Shipping Cost

Your total shipping charges will be automatically computed at checkout prior to the completion of your order.

Sales Taxes GST

Sales tax GST (where applicable) will be applied automatically during the checkout process to Malaysia customers. Customers outside of Malaysia are not charged taxes, but do bear the sole responsibility for any duties your local customs office may charge.

Pickup From Store

No Charge For Any Size Order Orders placed online can be processed for pickup at our store. Customers will be notified by email when their order is ready. Pickups can be made during our regular business hours.